{"id":27567,"date":"2026-03-31T07:17:20","date_gmt":"2026-03-31T14:17:20","guid":{"rendered":"https:\/\/vilni-media.com\/?p=27567"},"modified":"2026-03-31T07:33:30","modified_gmt":"2026-03-31T14:33:30","slug":"ukraintsi-u-sotsmerezhakh-masovo-skarzhatsia-a-konsulski-posluhy-u-ssha","status":"publish","type":"post","link":"https:\/\/vilni-media.com\/en\/2026\/03\/31\/ukraintsi-u-sotsmerezhakh-masovo-skarzhatsia-a-konsulski-posluhy-u-ssha\/","title":{"rendered":"Ukrainians in Social Media Massively Complain About Consular Services in the U.S."},"content":{"rendered":"
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\"\"Ukrainians in the United States, as well as in Canada and the United Kingdom, will soon be able to receive international passports through the network of service centers operated by VFS Global, which is expected to significantly simplify access to consular services. At the same time, the new initiative has sparked a wave of complaints and heated discussion on social media. Users are widely reporting problems with booking appointments at consulates and long waiting times for documents.<\/span><\/p>

This was <\/span>reported<\/span><\/a> by the Ministry of Foreign Affairs of Ukraine, along with reactions from users on social media.<\/span><\/p>

\u201cWe continue to systematically modernize consular services for Ukrainians abroad, making them more convenient and accessible,\u201d said Ukraine\u2019s Minister of Foreign Affairs, Andrii Sybiha.<\/span><\/p>

According to the Ministry, in cooperation with VFS Global, preparations have been completed for the launch of a pilot project for issuing passports through service centers. This will allow citizens to collect already issued documents at 35 VFS Global locations without the need to travel again to an embassy or consulate.<\/span><\/p>

Officials emphasize that this will help reduce queues, shorten waiting times, and improve service convenience. At the same time, passport issuance will only take place after identity verification.<\/span><\/p>

\u201cWe are working to ensure that Ukrainians around the world have access to modern, convenient, and people-centered public services, wherever they may be. This includes the use of both international passport and visa services, as well as national postal systems. This is about respect from the state, maintaining connections and unity among our people, and care and protection for our citizens,\u201d Sybiha added.<\/span><\/p>

The project should soon start in pilot mode, and citizens will be able to choose the option of obtaining a passport through VFS when submitting documents at diplomatic missions.<\/span><\/p>

At the same time, the announcement has caused a strong reaction on social media. In comments, Ukrainians are actively sharing their experiences with consulates, most of which are critical.<\/span><\/p>

Users report widespread difficulties in booking appointments and long delays in document processing.<\/span><\/p>

\u201cUkrainians in the U.S. have huge problems getting appointments\u2026 for over a year there have been no available slots\u2026 it\u2019s impossible to even get a response from consulates,\u201d one user wrote.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Others confirm waiting several months or even more than a year for passport processing:\n\u201cMy children have been without passports for a year because I can\u2019t book an appointment,\u201d\n\u201cI was chasing a slot for a week, barely sleeping,\u201d\n\u201cThe waiting list used to be six months\u2014now it\u2019s not even visible.\u201d<\/span><\/p>

Some users point to possible abuses in the booking system, including the emergence of \u201cmiddlemen\u201d offering access to appointment slots for money.\n\u201cI was told they could help for $4,000 to $10,000\u2026 do they really bypass everyone every day?\u201d one comment reads.<\/span><\/p>

In addition, users criticize the lack of transparency in the booking system, unclear schedules, and communication failures:\n\u201cWhy are waiting lists hidden from people in line? This creates suspicion of favoritism and letting \u2018their own\u2019 in ahead of others,\u201d\n\u201cThere\u2019s no clear address or schedule\u2014people are forced to search for the location at the last minute.\u201d<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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There are also numerous complaints about delays in issuing already completed documents:\n\u201cMy passport has been ready for seven months, but I still can\u2019t collect it,\u201d\n\u201cPassports take two months to arrive, even though they\u2019re printed in a few days.\u201d<\/span><\/p>

More broadly, users express sharp criticism of the system itself:\n\u201cThis isn\u2019t an institution\u2014it\u2019s worse than a marketplace,\u201d\n\u201cPublic services should be a service, not a survival test.\u201d<\/span><\/p>

Against this backdrop, some users view the launch of VFS Global as a potential improvement. However, they emphasize that it addresses only the issue of collecting completed passports, while leaving unresolved the core problem\u2014access to appointment booking for submitting documents.<\/span><\/p>

Photo: AI-generated<\/b><\/p>

Author: Inna Mikhno<\/b><\/p>

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read us in<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Ukrainians in the United States, as well as in Canada and the United Kingdom, will soon be able to receive international passports through the network of service centers operated by VFS Global...<\/p>","protected":false},"author":253017331,"featured_media":27570,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1494,1475,1359],"tags":[1530],"class_list":["post-27567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inna-mikhno","category-important","category-news","tag-inna-mikhno"],"yoast_head":"\n\u0423\u043a\u0440\u0430\u0457\u043d\u0446\u0456 \u0443 \u0441\u043e\u0446\u043c\u0435\u0440\u0435\u0436\u0430\u0445 \u043c\u0430\u0441\u043e\u0432\u043e \u0441\u043a\u0430\u0440\u0436\u0430\u0442\u044c\u0441\u044f \u043d\u0430 \u043a\u043e\u043d\u0441\u0443\u043b\u044c\u0441\u044c\u043a\u0456 \u043f\u043e\u0441\u043b\u0443\u0433\u0438 \u0443 \u0421\u0428\u0410 - 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